FAQs

1. Do you charge shipping fees?

• No, we do not charge any shipping fees. Shipping is completely free on all orders.

  Once your order is placed, it will be processed and shipped within 2–3 business days.

  You will receive a Track & Trace code as soon as your package is on its way, so you can follow the delivery status at any time

 

2. How long does it take to receive my order?

• You will receive your order within 6 to 12 business days.

  Once your order is placed, you will receive all the details, including confirmation and tracking information, via email.

 

3. Do you provide a warranty?

• Yes, all our products come with the consumer guarantees as required by Australian Consumer Law (ACL). This means your purchase is protected by law and you have the right to a repair, replacement, or refund if the product is faulty, doesn’t work as advertised, or is not fit for purpose. In addition to these rights, we may offer a manufacturer’s warranty on certain products. Please check the product description or contact our customer service for specific warranty details. If you experience any issues, please reach out to us — we’re here to help!

4. More questions?

• If you have any other questions or need further assistance, please don’t hesitate to contact our customer service team. We’re here to help and ensure you have the best shopping experience possible!

  You can reach us via: info@bold-melbourne.com